Refund policy

Customers have the right to return their order within 7 working days of receiving their goods. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 30 days of receipt of returned goods, we do not refund postal charges. Please note this does not apply to the purchase of personalised items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Postage costs will only be refunded if goods received were either incorrect, faulty or damaged upon receipt. Photographic evidence may be required to support a claim.

Where items are personalised to a customer's requirements, we cannot accept returns or issue refunds once an order has been placed.

To start a return, you can contact us at support@halalsweetstop.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.